Skip to main content
If an order isn’t delivered, is the wrong item, or isn’t as described, you can open a dispute. While a dispute is open, the funds stay locked in Gamer2z Shield — they can’t be released to the seller until it’s resolved.

​
When you can dispute

A dispute can be opened while the order is paid, delivered, or on hold — i.e. any time before the funds are released. Each order can have one active dispute at a time.

​
Reasons for a dispute

​
How a dispute is resolved

Gamer2z reviews the evidence from both sides and resolves the dispute with one of these outcomes:
A full refund is issued to the buyer and the seller’s pending funds for that order are reversed.
A portion is refunded to the buyer; the rest proceeds as normal.
The dispute is not upheld; the order proceeds and the protection hold resumes toward release.
Review confirms the order was actually delivered; the order re-enters its normal hold lifecycle (the seller isn’t paid instantly — escrow continues until release).
Refunds use the same exchange rate locked at order time, so currency movements never leave a buyer short on a refund.

​
Tips for a smooth resolution

1

Keep everything on Gamer2z

On-platform chat and payment are what we can review. Off-platform deals aren’t protected.
2

Gather evidence

Screenshots, trade logs, and order details speed up a fair outcome.
3

Don't confirm if it's wrong

If the order isn’t right, open the dispute instead of confirming — confirming moves it toward release.