When you can dispute
A dispute can be opened while the order is paid, delivered, or on hold — i.e. any time before the funds are released. Each order can have one active dispute at a time.Reasons for a dispute
| Reason | Use it when |
|---|---|
| Not delivered | The seller never delivered the order. |
| Wrong item | You received the wrong account, code, or variant. |
| Not as described | The item doesn’t match the offer. |
| Account recovered | The seller recovered an account after selling it. |
| Technical issue | A delivery or redemption problem on your side. |
| Other | Anything else — explain in your message. |
How a dispute is resolved
Gamer2z reviews the evidence from both sides and resolves the dispute with one of these outcomes:Refund
Refund
A full refund is issued to the buyer and the seller’s pending funds for that
order are reversed.
Partial refund
Partial refund
A portion is refunded to the buyer; the rest proceeds as normal.
Release
Release
The dispute is not upheld; the order proceeds and the protection hold
resumes toward release.
Confirmed delivered
Confirmed delivered
Review confirms the order was actually delivered; the order re-enters its
normal hold lifecycle (the seller isn’t paid instantly — escrow continues
until release).
Refunds use the same exchange rate locked at order time, so currency
movements never leave a buyer short on a refund.
Tips for a smooth resolution
Keep everything on Gamer2z
On-platform chat and payment are what we can review. Off-platform deals
aren’t protected.