Order lifecycle
An order moves through a clear set of statuses from payment to completion.| Status | Meaning |
|---|---|
PENDING_PAYMENT | Created, awaiting the buyer’s payment. |
PAID | Paid; funds held in Gamer2z Shield. The delivery clock starts at payment success. |
DELIVERED | The seller has delivered; the buyer’s review window is running. |
ON_HOLD | Confirmed (manually or automatically); in the protection hold. |
COMPLETED | Hold cleared with no dispute — funds released to the seller. |
DISPUTED | A dispute is open; auto-release is paused while it’s reviewed. |
REFUNDED | The order was refunded to the buyer. |
CANCELLED | Cancelled before payment. |
Key timestamps
paidAt— when payment succeeded. The delivery SLA clock starts here.deliveredAt— when the seller marked the order delivered; starts the review window.releasedAt— when the hold cleared and funds moved to the seller’s available balance. This is the canonical “order completed” moment.
Delivery time & SLA
Each offer carries a single delivery time, entered as a duration plus unit (minutes, hours, or days) and stored canonically in minutes. At purchase, that promise is snapshotted onto the order.Instant categories (keys, gift cards, accounts) deliver on payment, so the SLA
clock effectively applies to hand-delivered categories (in-game currency,
top-ups, items).