Order statuses
| Status | What it means |
|---|---|
| Pending payment | Your order is created, awaiting payment. |
| Paid | Payment received and held in escrow. The delivery clock starts now. |
| Delivered | The seller has delivered. Your review window begins. |
| On hold | Confirmed (by you or automatically) — in the short protection hold. |
| Completed | Hold cleared with no dispute; the order is done. |
| Disputed | A dispute is open and under review. |
| Refunded | The order was refunded to you. |
Getting your goods
- Instant items
- Hand-delivered
Keys, gift cards, accounts are delivered the moment your payment
succeeds — you’ll find the code or credentials in your order details.
Confirming and the protection hold
Once delivered, you have a review window to check the order. If everything’s right you can confirm immediately; otherwise it auto-confirms after the window passes. Then a short protection hold runs before the seller can withdraw — this is your safety buffer.Review and hold windows are longer for higher-risk categories (for example,
accounts) and shorter for low-risk ones (for example, top-ups). You’ll see the
relevant timing on your order.
If something goes wrong
If your order isn’t delivered, is the wrong item, or isn’t as described, don’t confirm — open a dispute from the order page.Disputes & refunds
How to open a dispute and how Gamer2z resolves it.