How escrow holds funds
Buyer pays → funds held
On payment, the money goes into the seller’s pending balance — held in
escrow, not withdrawable.
Seller delivers
The seller fulfils the order (instantly for keys/gift cards/accounts, or by
hand within the guaranteed time for currency/top-ups/items).
Review window
The buyer has a window to check the order and confirm. If they don’t act, it
auto-confirms.
Protection hold
A protection hold runs after delivery — a safety buffer during which a
dispute can still pause the release.
Hold timing by category
Review and hold windows scale with risk — higher for categories that can be charged back or recovered, lower for low-risk goods.| Category | Relative risk | Hold length |
|---|---|---|
| Top-ups | Low | Short |
| Keys, gift cards | Low | Short |
| Items, in-game currency | Medium | Medium |
| Accounts | Higher (recovery risk) | Longest |
Exact windows can be tuned per category and even per game (some games carry a
longer hold). The buyer and seller both see the timing that applies to their
order.
Why escrow matters
Buyers
Your money isn’t released until you’ve received your order. If it doesn’t
arrive or isn’t as described, you can dispute before release.
Sellers
Buyers can’t claw back funds on a whim — once the hold clears with no valid
dispute, your earnings are yours.
Disputes & refunds
What happens when an order is contested.