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When a buyer pays, the order enters escrow and the delivery clock starts. Delivering on time keeps buyers happy and your seller stats healthy.

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The delivery clock

  • The clock starts the moment payment succeeds (not when the order is created).
  • Your guaranteed delivery time from the offer is snapshotted onto the order, so the promise the buyer saw is the one that’s tracked.
  • A short grace period of 30 minutes is added on top before an order is considered late.
1

Instant categories deliver automatically

For keys, gift cards, and accounts, the platform releases the code or credentials to the buyer on payment — nothing to do.
2

Hand-delivered categories

For in-game currency, top-ups, and items, deliver via the method on your offer and mark the order delivered.

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SLA breaches

If a hand-delivered order passes its delivery time + 30 minute grace without being delivered, it’s automatically flagged as an SLA breach:
  • The buyer is notified.
  • Your late-delivery counter increments.
  • The order is not auto-refunded and the buyer cannot self-cancel — the case is handled through the dispute process so it’s reviewed fairly.
Repeated late deliveries hurt your visibility and trust signals. If you can’t deliver an order, communicate early and resolve it rather than letting it breach.

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Presence and trust signals

Buyers can see signals that help them choose you:
Staying online and delivering quickly improves your median delivery time — a strong signal that wins more buyers.