> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gamer2z.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delivering orders

> Delivery times, the SLA clock, presence, and what counts as late.

When a buyer pays, the order enters escrow and the **delivery clock starts**.
Delivering on time keeps buyers happy and your seller stats healthy.

## The delivery clock

* The clock starts the moment **payment succeeds** (not when the order is
  created).
* Your **guaranteed delivery time** from the offer is snapshotted onto the
  order, so the promise the buyer saw is the one that's tracked.
* A short **grace period of 30 minutes** is added on top before an order is
  considered late.

<Steps>
  <Step title="Instant categories deliver automatically">
    For keys, gift cards, and accounts, the platform releases the code or
    credentials to the buyer on payment — nothing to do.
  </Step>

  <Step title="Hand-delivered categories">
    For in-game currency, top-ups, and items, deliver via the method on your
    offer and mark the order delivered.
  </Step>
</Steps>

## SLA breaches

If a hand-delivered order passes its **delivery time + 30 minute grace** without
being delivered, it's automatically flagged as an **SLA breach**:

* The buyer is notified.
* Your **late-delivery counter** increments.
* The order is **not** auto-refunded and the buyer **cannot** self-cancel — the
  case is handled through the dispute process so it's reviewed fairly.

<Warning>
  Repeated late deliveries hurt your visibility and trust signals. If you can't
  deliver an order, communicate early and resolve it rather than letting it
  breach.
</Warning>

## Presence and trust signals

Buyers can see signals that help them choose you:

| Signal                   | What it shows                                                                       |
| ------------------------ | ----------------------------------------------------------------------------------- |
| **Online status**        | Online, away, or offline. It auto-switches to offline after a period of inactivity. |
| **Median delivery time** | Your typical real delivery speed, from recent orders.                               |
| **Seller rating**        | Your track record across completed orders.                                          |

<Tip>
  Staying online and delivering quickly improves your median delivery time — a
  strong signal that wins more buyers.
</Tip>