> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gamer2z.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receiving your order

> What happens after you pay — delivery, confirmation, and the protection hold.

After you pay, your order moves through a few clear stages. Throughout, your
money stays in **Gamer2z Shield** escrow until everything checks out.

## Order statuses

| Status              | What it means                                                       |
| ------------------- | ------------------------------------------------------------------- |
| **Pending payment** | Your order is created, awaiting payment.                            |
| **Paid**            | Payment received and held in escrow. The delivery clock starts now. |
| **Delivered**       | The seller has delivered. Your review window begins.                |
| **On hold**         | Confirmed (by you or automatically) — in the short protection hold. |
| **Completed**       | Hold cleared with no dispute; the order is done.                    |
| **Disputed**        | A dispute is open and under review.                                 |
| **Refunded**        | The order was refunded to you.                                      |

## Getting your goods

<Tabs>
  <Tab title="Instant items">
    **Keys, gift cards, accounts** are delivered the moment your payment
    succeeds — you'll find the code or credentials in your order details.
  </Tab>

  <Tab title="Hand-delivered">
    **In-game currency, top-ups, items** are delivered by the seller within
    their guaranteed delivery time, using the method listed on the offer
    (in-game trade, mail, auction house, login, and so on). Be reachable so the
    seller can complete delivery.
  </Tab>
</Tabs>

## Confirming and the protection hold

Once delivered, you have a **review window** to check the order. If everything's
right you can confirm immediately; otherwise it **auto-confirms** after the
window passes. Then a short **protection hold** runs before the seller can
withdraw — this is your safety buffer.

<Note>
  Review and hold windows are longer for higher-risk categories (for example,
  accounts) and shorter for low-risk ones (for example, top-ups). You'll see the
  relevant timing on your order.
</Note>

## If something goes wrong

If your order isn't delivered, is the wrong item, or isn't as described, **don't
confirm** — open a dispute from the order page.

<Card title="Disputes & refunds" icon="scale-balanced" href="/trust/disputes-and-refunds">
  How to open a dispute and how Gamer2z resolves it.
</Card>

<Warning>
  A paid order can't be self-cancelled by the buyer. If there's a problem, use
  the dispute flow — that's how Gamer2z reviews the case and protects you.
</Warning>